Reporting Capabilities

Service Excellence Group takes the anxiety out of number crunching. Our integrated reporting software quickly brings the valuable metrics and feedback from your Customer Experience Measurement Program to life in customizable (and therefore meaningful) ways. With this sleek, 3-dimensional reporting suite we’ll put you behind the wheel of your own organization’s ongoing success.

To keep pace in the customer satisfaction measurement industry, a reporting platform must be fast, easy to use, and above all, flexible. Since 1998, our platform has met this challenge for our clients – from the smallest local chain to the largest corporations in the world – by constantly changing with continued enhancements.

Our reporting suite can be modified to meet your needs:

  • Branded to Mirror your Company’s Identity
  • Worldwide Coverage via Automated Collaboration and Multi-lingual Tools
  • Custom Survey Design and Scoring
  • Custom Mystery Shop Display
  • Custom-built Reports
  • Company Structure
  • Location Groups
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Our Suite of Reports

  • Location Reports
  • Survey Reports
  • Trending and Graph Reports
  • Multiple Survey Reports
  • Manager Reports
  • Demographic Reports
  • Monthly and Annual Reports
  • Data Mining/Cross Tab Reports
  • Universal Industry Report
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The suite also features “drag & drop” tools that allow our project managers and programmers to build reports “on the fly”.

The reporting suite allows you to control the ability to view reports by manager, by question, and more.

Our reports are available in a variety of formats:

  • Web
  • PDF – individual report
  • PDF – book of shops
  • Excel spread sheet
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Charts & Graphs Presented with Animation and Style

Animation and style comes with our graphical reporting package. Our graphics engine brings dazzling motion and stunning 3-dimensional images to your favorite reports. More than just a pretty face, these clear, easy-to-interpret reports present your customer satisfaction measurement data with substance and style.

Who’s Hot Who’s Not

Let the cream rise to the top – of your reporting suite. With Who’s Hot Who’s Not it’s a cinch. Sortable by region, district, and more, this feature strips everything away to allow you to see where your greatest successes are and where your focus needs to be, moving forward.

This popular report not only delivers new perspectives on data performance with exciting interactive graphic features to spotlight the strongest and weakest performers in your organization, but also instantly identifies high and low “scorers” by location, region, district, etc. This report tracks your “biggest movers” by comparing who had the largest positive or negative change compared to previous periods.

Map-Tastic

Unleash the power and potential of geographic reporting. Map-Tastic allows you to animate your data in understandable and useful ways. Sift through your library of reports to find local trends or hover over a region with your mouse to find areas in need of improvement or commendation.

Custom Dashboards Give You Full Control – And Peace of Mind

Don’t have time to dig through daily reports? Custom dashboards present the data to you at login! Imagine… a customized visual analysis of the data you need, when you need it and animated with sizzle and style.

Just want the nuts and bolts? The Four Quadrant dashboard delivers four no-nonsense reports focused on your choice of the critical data you need most often – trending, rankings, score distribution, sectional comparison and more!

Instant Impact with Custom Design Presentation

Our custom design presentation on mystery shop forms and custom feedback surveys visually integrates key data points so all levels of your company can see at a glance the information they care about most — how the customer experience matches corporate expectations.

Your choice of charts and industry-specific graphics illustrates how the intelligence gleaned from each mystery shop fits into the global customer experience.

  • Buy-in: Empower your staff to take quick action! Our Custom Design Presentation’s bold, clear graphics communicate corporate priorities directly to location employees and managers.
  • Ranking: Individual scores don’t tell the whole story! See how each shop ranks on overall and sectional scores regionally or against the entire company.
  • Trending: Trends made obvious! Instantly see if scores are rising, falling, holding steady over time and how they compare company-wide.
  • Corporate Standards: No camouflage here! Immediately detect acceptable, neutral, or unacceptable scores. It will be obvious how shop and sectional scores match up with corporate goals. All the right data in one right place – we have declared cumbersome cross-referencing of reports extinct!
  • Adaptable: Our Custom Design Presentation of mystery shops can be shared online, emailed, or printed!
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Distribution Options

When you get your reports is as important as what is in them. Our interactive reporting suite offers timesaving methods for distributing your results via automated report triggers to stores and/or managers as well as opportunities to zero in on areas of interest.

Interactive Computer Response Capabilities (ICR)

Our ICR (Interactive Computer Response) Programs makes interacting with your customers and gathering their feedback easier than ever before. Customize your Customer Feedback Surveys with their own unique URL, company colors, and interactive Q&A software. Then, add your own prizes and incentives. ICR even works with your customers’ smartphones!

Exponentially increase the value of your mystery shopping data by comparing it to direct customer satisfaction polling. Our ICR (Interactive Computer Response) services allow your actual consumers to register their opinions instantly over the web. More convenient AND cost effective than typical Interactive Voice Response phone polling, our ICR packages offer a wide array of options for your particular situation.